Robin Kramer is a brand marketing maven and sales expert with an impressive history working with leaders in the retail industry that have built their brands on innovative merchandising and strong service cultures.
Among these brands is Williams-Sonoma, Inc. where she utilized her operations management background to develop and refine the process of opening new stores during a period of rapid expansion across that organization’s three retail brands: Williams-Sonoma, Pottery Barn and Hold Everything. Robin overhauled the store's associate recognition program and led the customer service functions for all retail brands, including the development and implementation of service standards in stores and call centers. She went on to implement similar programs and new initiatives at another forward-thinking retail brand – the Old Navy division of Gap, Inc.
For the past 12 plus years, Robin has worked with primarily small, upscale wholesale jewelry brands to bring their products to market, position these niche brands for maximum exposure to their target customers and build relationships with national and international retailers. She has a keen eye for recognizing products and designs that represent a unique and fresh approach in a crowded and competitive space.
In 2012 Robin partnered with jewelry designer and business owner Tracy Matthews and together they launched Flourish & Thrive Academy.
Robin is based in Sausalito, California.